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Designing and Implementing a Quality Control Plan
Learning Objectives:
Pre-performance:
■ Learn what Quality Control (QC) is and when it should it occur
■ Learn the four key areas that must be considered in any QC plan
■ Discover what workers, supervisors and project managers need before they start to work
■ Evaluate and improve procedures to assure quality
■ Write meaningful performance standards
■ Define key measures for benchmarking quality
Performance:
■ Learn to address five key factors for quality performance
■ Identify and Define workers', supervisors' and managers' roles in QC
■ Plan and measure the infuence of supplies and equipment on quality
■ Identify and collect performance measures contributing to quality
Post-performance:
■ Identify five key areas for employee feedback on quality
■ Learn to make three decisions for coaching employees with sub-standard performance
■ Design a multi-tiered inspection system
■ Discover what should be inspected to ensure and improve quality
■ Review seven types of sampling plans and their benefts and limitations
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