ON-SITE WORKSHOPS
Soft Skills for Hard Results or "Magic In the Middle"
For assistance, call (571) 226-4660
On-Site Workshops:Table of Contents


Soft Skills for Hard Results or "Magic In the Middle"

Learning Objectives
  • How to Prepare:
    • The six types of things to do to get people ready to perform
    • How to manage expectations to boost output
    • How to break a critical cycle that is holding employees back right now
    • How to talk to employees to boost output and quality
    • Two specific strategies that will make it easy for employees to change their behavior
    • A detailed five-step process to make on-the-job training really work
  • How to Perform:
    • The difference between motivation, morale, performance and results
    • Three key approaches to motivate performance and improve results
    • Five ways to set standards for worker output
    • Three things necessary to make personal standards boost output
    • A five-step approach to turn data into increased productivity
    • How to focus in on the five most important things to a project's success
  • How to Achieve Payoffs:
    • Three ways to make feedback meaningful to employees
    • How to create SMART goals for employees
    • Six key roles to play when helping employees set performance goals
    • Five areas in which providing employees with feedback yields improved results
    • How to use feedback to create improved productivity and quality
    • Five approaches to reinforcing productivity and quality that won't cost money

Purpose:

This workshop sharpens managers' and supervisors' skills in the crucial areas of communicating and motivating employees to top productivity. It is built around the "3 Ps:" Preparation, Performance and Pay-offs.


Audience:

This workshop is valuable for managers and front-line supervisors who are responsible for improving and/or maintaining employee productivity.


Format:

This one-day session provides a series of exercises, discussions and brief lectures. Participants receive hands-on experience that will improve results.


Instructors:

A member of the NISH National Office Services Team facilitates this workshop. The National Office Services Team provides customer-focused administrative, technical, management and policy support to NPAs. The Services Team also provides training in all functional areas of expertise.






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(571) 226-4660