Purpose:
This workshop is designed to help front-line supervisors and managers learn to better manage their relationships with employees. It focuses particularly on dealing with difficult employees.
The major topics covered:
■ Benefits of dealing with difficult employees
■ Applying the 80:20 rule to employee interactions
■ Guidelines for managing difficult employees
■ The Action Roadmap for coaching
■ Analyzing interpersonal transactions to improve performance
■ Using the Anger Iceberg to understand behavior
■ Using the Anger Log to help employees manage emotional responses
■ A five-step process to coach employees through performance problems
■ A six-step approach to progressive discipline
■ Seven types of reinforcement to motivate performance
Audience:
This workshop is primarily designed for front-line supervisors and managers.
Format:
Through a series of brief lectures, individual exercises and small group discussion, this one-day workshop helps identify and reinforce skills for relationship management.
Instructor:
A member of the NISH National Office Services Team facilitates this workshop. The National Office Services Team provides customer-focused administrative, technical, management and policy support to NPAs. The Services Team also provides training in all functional areas of expertise.