Special Certificate Program

NISH’s special training certificate program helps participants determine which courses best meet their professional requirements and encourages them to complete NISH training activities. NPAs benefit because each certificate program provides a roadmap charting professional development to a rewarding career. Each special certificate offers participants a personalized training plan focusing on competency building in a specific area.

NISH training participants are asked to keep track of the courses taken and contact the NISH Training Department at 571-226-4602 when they complete the requirements for a special certificate. For more information about qualifying for a special certificate, contact the Training Department.

All-Star Special Certificate

To qualify for the All-Star special certificate, participants must attend any six (6) NISH training courses, excluding the national conference and regional NCWC training activities, within a three-year period.

Business Development and Marketing Special Certificate

• The Art of Negotiation: The Mutual Gains Approach
• Business Development I: The Planning Process*
• Business Development II (Not offered in 2008)
• Delivering Superior Customer Service
• Developing Successful Affirmative Businesses (Not offered in 2008)
• Establishing a Voice of the Customer Strategy
• Finding Financial Support in the Corporate and Foundation World (Not offered In 2008)
• Introduction to Marketing (Formerly Marketing I)*
• Mastering the Art of Customer Care (Not offered in 2008)
• Negotiation Strategies and Techniques
• Positioning Your Organization to Deliver High Customer Value*
• Recruitment and Retention: Strategies to Increase
• Referrals and Retention on AbilityOne Jobs
• Strategy and Marketing Tools to Create Value for Customers, Clients and Community (Formerly Marketing II) (Not offered in 2008)*
• Successful Financial Management (Not offered in 2008)
• Ticket to Work: Sharing Business Strategies
  (Not offered in 2008) (Formerly Ticket to Work:
  Marketing Your Services)

*Core Course: To qualify for certification in this area, participants must complete two (2) of the core courses (indicated by an asterisk) and three (3) additional electives listed above in a three-year period. 

• The 12 Voices of the Customer (Not offered in 2008)
• AbilityOne Compliance: The Regulations and the Requirements (Not offered in 2008)
• Achieving Stellar Service™ Experiences
• Certified Laundry and Linen Management
• Commissary Project Management (Not offered in 2008)
• Custodial University
• Clothing and Textile Training Operations Improvement Initiative Course 1: Strategic Quality Management
• Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly
• Determining Commensurate Wages for Hourly Employees for Services Introduction to Lean: Streamlining Processes and Systems (Not offered in 2008)
• ISO 9000 (Not offered in 2008)
• ISO 9000: Internal Quality Systems Auditor (Not offered in 2008)
• ISO 9001: 2000: A Roadmap for Successful Implementation
• Leading the Way to Quality (Not offered in 2008)
• Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness
• MODAPTS
• Operating and Managing a Successful Custodial Business
• Performance Based Project Management for Services (Not offered in 2008)
• Piece Rates Time Studies for Products
• Positioning Your Organization to Deliver High Customer Value Problem Solving and Decision Making (Not offered in 2008)
• Process Based Leadership: Creating and Sustaining High Performance Quality Symposium (Offered in 2004)

Custodial Manager Special Certificate

•  The 12 Voices of the Customer (Not offered in 2008)
• AbilityOne Academy (Formerly JWOD University)
• AbilityOne Compliance: The Regulations and the
• Requirements (Not offered in 2008)
• AbilityOne Management Simulation
• (Not offered in 2008)
• Achieving Stellar Service™ Experiences
• The Art of Negotiation: The Mutual Gains Approach
• Carpet Care Technician Certification Course*
• Custodial University*
• Floor Care Technician Certification Course*
• Greening the Janitorial Business*
• (Not offered in 2008)
• Improving People Performance and Results
• Management: From Focus to Execution
• Management Skills for Supervisors
• Mastering the Art of Customer Care
• (Not offered in 2007)
• Operating and Managing a Successful
• Custodial Business*
• Situational Leadership®

Human Resources Special Certificate

• 4 Roles of Leadership
• AbilityOne Compliance: The Regulations and the Requirements (Not offered in 2008)
• Benefits Planning for Rehabilitation Professionals Working with Social Security Beneficiaries
• Best Practices in NPA Management and Leadership (Formerly Best Practices in Senior Management and Leadership in NPAs) (Not offered in 2008)
• Compliance Conference (2005, 2006 or 2007)
• Customized Employment for Anyone, Anywhere, Anytime: Creating Careers in a No-Jobs Labor Market
• Delivering Superior Customer Service
• Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly
• Determining Commensurate Wages for Hourly Employees
• Developing a Performance Management System (Not offered in 2008)
• Disability Awareness: Train the Trainer
• Federal Compliance Symposium 2008
• Governance: Critical Issues for Executives and Boards
• Improving People Performance and Results
• Leadership: Great Leaders, Great Teams, Great Results
• Legal Issues in the Workplace (Not offered in 2008)
• Management: From Focus to Execution
• Piece Rates Time Studies for Products
• Practical Approaches to Assistive Technology
• Process Based Leadership: Creating and Sustaining High Performance
• Recruitment and Retention: Strategies to Increase Referrals and Retention for AbilityOne Jobs
• Severe Disability Defined (Not offered in 2008)
• Situational Leadership®
• Succession Planning for Executives and Boards

AbilityOne Management Special Certificate

• AbilityOne Academy (Formerly JWOD University)
• AbilityOne Compliance: The Regulations and the Requirements* (Not offered in 2008)
• AbilityOne Management Simulation (Not offered in 2008)
• Affirmative Action Programs (Not offered in 2008)
• The Art of Negotiation: The Mutual Gains Approach
• Certified Laundry and Linen Management
• Clothing and Textile Training Operations Improvement Initiative (Part I or Part II)
• Commissary Project Management (Not offered in 2008)
• Compliance (2005, 2006 or 2007)
• Contract Claims Management (Not offered in 2008)
• Contract Management for Service Projects (Not offered in 2008)
• Custodial University
• Greening the Janitorial Business (Not offered in 2008)
• ISO 9000 (Not offered in 2008)
• ISO 9000: Internal Quality Systems Auditor (Not offered in 2008)
• ISO 9001:2000: A Roadmap for Successful Implementation
• Legal Issues in the Workplace (Not offered in 2008)
• Operating and Managing a Successful Custodial Business
• Performance Based Project Management for Services (Not offered in 2008)
• Performance Based Service Contracting (Not offered in 2008)
• Quality Path to Best Practices in Fleet Services
• Reinventing PR-3 (Not offered in 2008)
• Secure Mail/Digital Document Services
• Service Contract Pricing (Not offered in 2008)
• Service Quality Management (Not offered in 2008)
• Service Transformation (Not offered in 2008)
• Severe Disability Defined (Not offered in 2008)

Leadership Special Certificate

• 4 Roles of Leadership*
• AbilityOne Management Simulation (Not offered in 2008)
• The Art of Negotiation: The Mutual Gains Approach
• Best Practices in NPA Management and Leadership (Formerly Best Practices in Senior Management and Leadership at NPAs) (Not offered in 2008)
• Business Development II (Not offered in 2008) 
• Critical Thinking and Decision Making* (Not offered in 2008) 
• Custodial University Delivering Superior Customer Service* 
• Developing a Performance Management System (Not offered in 2008) 
• Developing Successful Affirmative Businesses (Not offered in 2008) 
• Disney Special Symposium (Offered in 2002) 
• Establishing a Voice of the Customer Strategy 
• Foundations of Quality 
• Governance: Critical Issues for Executives and Boards* 
• Grassroots Advocacy Training Conference 
• Improving Management and Leadership Effectiveness* 
• Improving People Performance and Results* 
• Leadership: Great Leaders, Great Teams, Great Results* 
• Leading the Way to Quality* (Not offered in 2008) 
• Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness 
• Management: From Focus to Execution* 
• Negotiation Strategies and Techniques 
• Operating and Managing a Successful Custodial Business 
• Positioning Your Organization to Deliver High Customer Value 
• Problem Solving and Decision Making (Not offered in 2008) 
• Process Based Leadership: Creating and Sustaining High Performance 
• Service Transformation (Not offered in 2008) 
• Situational Leadership®* 
• Successful Financial Management (Not offered in 2008) 
• Succession Planning for Executives and Boards* 
• Ticket to Work: Succeeding as an Employment Network (Formerly Ticket to Work: Putting the Pieces Together) (Not offered in 2008)

Quality Special Certificate

• 4 Roles of Leadership* 
• The 12 Voices of the Customer (Not offered In 2008) 
• Achieving Stellar ServiceTM Experiences Best Practices in NPA Management and Leadership (Formerly Best Practices for Senior Management and Leadership at NPAs)* (Not offered in 2008) 
• Delivering Superior Customer Service* 
• Developing a Performance Management System (Not offered in 2008) 
• Disney Difference Symposium (Offered in 2002) 
• Establishing a Voice of the Customer Strategy 
• Foundations of Quality 
• Improving People Performance and Results 
• Introduction to Lean: Streamlining Processes and Systems (Not offered in 2008) 
• ISO 9000 (Not offered in 2008) 
• ISO 9000: Internal Quality Systems Auditor (Not offered in 2008) 
• ISO 9001: 2000: A Roadmap for Successful Implementation Leading the Way to Quality (Not offered in 2008) 
• Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness 
• Management: From Focus to Execution 
• Mastering the Art of Customer Care (Not offered in 2008) 
• Performance Excellence Symposium (Offered in 2003) 
• Problem Solving and Decision Making (Not offered in 2008) 
• Process Based Leadership: Creating and Sustaining High Performance 
• Service Transformation (Not offered in 2008) 
• Special Quality Symposium (Offered in 2004)