Which Courses Do I Take?

As the NISH training calendar continues to grow, determining which programs to take may be difficult. The best course for an individual depends on his/her expertise, knowledge, interests and scope of responsibility. Deciding which courses to take depends on which areas an individual wants to develop and grow.

Each course description in this catalog indicates the target audience. To help participants select their courses, the following lists are organized by title and role. NISH offers certification in several areas of concentration. Review each course description to determine the best strategy.

Suggested Courses for Executives

Suggested Courses for Project Managers/Middle Managers

Suggested Courses for Front-Line Supervisors

Suggested Courses for AbilityOne/NISH Points of Contact

Suggested Courses for Marketing/Business Development Staff

SUGGESTED COURSES

Suggested Courses for Executives

CLASSROOM COURSES		eLEARNING COURSES

4 Roles of Leadership AbilityOne Academy The Art of Negotiation: The Mutual Gains Approach Business Development I: The Planning Process Federal Compliance Symposium 2008 Delivering Superior Customer Service Establishing a Voice of the Customer Strategy Governance: Critical Issues for Executives and Boards Grassroots Advocacy Training Conference Improving Leadership and Management Effectiveness Introduction to Marketing ISO 9001:2000: A Roadmap to Successful Implementation Leadership: Great Leaders, Great Teams, Great Results Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness Management: From Focus to Execution Negotiation Strategies and Techniques Positioning Your Organization to Deliver High Customer Value Process Based Leadership: Creating and Sustaining High Performance Situational Leadership® Succession Planning		All Harvard Managementor Courses Business Ethics Series Business Law Series Change Management Series Financial Management Series Financial Statement Series Governance Series Leadership Development Series Managing Business Risk Series Managing Performance Series Organizational Behavior Series Peter Drucker Series Quality Management Series Strategic Decision Making Series Strategic Management Series Succession Planning Series Team Leadership Series

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Suggested Courses for Project Managers/Middle Managers

CLASSROOM COURSES		eLEARNING COURSES

4 Roles of Leadership AbilityOne Academy The Art of Negotiation: The Mutual Gains Approach Business Development I: The Planning Process Certified Laundry and Linen Management (CLLM) Clothing and Textile Training Operations Improvement Initiative Custodial University Delivering Superior Customer Service Delivering Superior Customer Service Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Foundations of Quality Introduction to Marketing ISO 9001:2000: A Roadmap for Successful Implementation Management: From Focus to Execution Management Skills for Supervisors Negotiation Strategies and Techniques Operating and Managing a Custodial Business Piece Rates Time Studies for Products Problem Solving and Decision Making Quality Path to Best Practices in Fleet Services Secure Mail/Digital Document Services Severe Disability Defined Situational Leadership®		Budgeting Series Business Accounting Series Business Ethics Series Business Law Series Business Problem Solving Series Drug-Free Workplace Series Diversity Series Employee Performance Series Essentials of Management Series Human Resource Series Interviewing Series Leadership Development Series Lean Manufacturing Series Management and Leadership Series Managerial Leadership Series Mentoring Series Negotiation Series Organizational Behavior Series Project Leadership: Leading The Project Team Project Management Essentials Series Safety Series Quality Management Series Recruiting and Retention Series

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Suggested Courses for Front-Line Supervisors

CLASSROOM COURSES		eLEARNING COURSES

AbilityOne Academy The Art of Negotiation: The Mutual Gains Approach Carpet Care Technician Certification Course Clothing and Textile Training Operations Improvement Initiative Custodial University Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Floor Care Technician Certification Course Improving People Performance and Results Introduction to Lean: Streamlining Processes and Systems Management: From Focus to Execution Management Skills for Supervisors Negotiation Strategies and Techniques Operating and Managing a Custodial Business Piece Rates Time Studies for Products Quality Path to Best Practices in Fleet Services Secure Mail/Digital Document Services Situational Leadership®		Achieving Success Without Authority Series Budgeting Series Business Etiquette Series Call Center Series Communication With Difficult People Series Conducting Meetings Series Diversity Series Drug-Free Workplace Series Essentials of Management Series Excellence In Service Series Frontline Leadership Series Grammar Skills Series Industrial Safety Series Interpersonal Communication: Effective Communication Interviewing Skills Series Lean Manufacturing Fundamentals Lean Manufacturing Processes Lean Manufacturing Series Listening Skills Series Managing Performance Series Organizational Skills Series Safety and Health Series Safety Series Sexual Harassment Series Stress Management Fundamentals Team Management Series Team Participation Series Time Management Series Transportation Series Workers’ Compensation Series Workplace Aggression Series

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Suggested Courses for AbilityOne/NISH Points of Contact

CLASSROOM COURSES		eLEARNING COURSES

AbilityOne Academy The Art of Negotiation: The Mutual Gains Approach Certified Laundry and Linen Management Clothing and Textile Training Operations Improvement Initiative Federal Compliance Symposium 2008 Custodial University Disability Awareness: Train the Trainer ISO 9001:2000: A Roadmap for Successful Implementation Operating and Managing a Custodial Business Quality Path to Best Practices in Fleet Services		Business Ethics Series Business Law Series Diversity Series Governance Series Lean Manufacturing Series

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Suggested Courses for Marketing/Business Development Staff

CLASSROOM COURSES		eLEARNING COURSES

Achieving Stellar Service™ Experiences The Art of Negotiation: The Mutual Gains Approach Business Development I: The Planning Process Delivering Superior Customer Service Establishing a Voice of the Customer Strategy Introduction to Marketing Negotiation Strategies and Techniques Positioning Your Organization to Deliver High Customer Value		Business Problem Solving Series Principles of Marketing Series

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