INDIVIDUAL TRAINING PLANS
Standards of AbilityOne Performance Excellence: Courses

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General Information:Table of Contents

Specific Comptencies and Associated NISH Training Programs

The Institute is committed to delivering learning solutions that build the capacity of NPAs. The curriculum is built around core standards that address the critical competency requirements for successful and effective programs. The standards describe the characteristics proven to support NPAs in achieving success in AbilityOne and other business environments. Together, these standards drive the content of all training initiatives. The more complex standards, including Leadership, Front-Line Supervision and Project Managment, also include specific competencies that are matched to NISH training programs in the following section.

AbilityOne Performance Excellence

Courses

Leadership

Front-Line Supervision

Project/Contract Manager

COURSES

AbilityOne Performance Excellence Courses

The Academy offers a full array of courses that address building capacity and competency, and that support each of the standards. The following courses are aligned to support their corresponding standards.

STANDARD	CLASSROOM COURSES	eLEARNING COURSES
Leadership	Courses
Governance	4 Roles of Leadership Governance: Critical Issues for Executives and Boards	Governance Series
Mission and Purpose	4 Roles of Leadership
Human Resources	4 Roles of Leadership Benefits Planning for Rehabilitation Professionals Working with Social Security Beneficiaries Customized Employment for Anyone, Anywhere, Anytime: Creating Careers in a No-Jobs Labor Market Delivering Superior Customer Service Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Disability Awareness: Train the Trainer Federal Compliance Symposium 2008 Management: From Focus to Execution Piece Rate Time Studies for Products Process Based Leadership: Creating and Sustaining High Performance Recruitment and Retention: Strategies to Increase Referrals and Retention for AbilityOne Jobs Situational Leadership® Succession Planning for Executives and Boards	Business Law Series Diversity Series Drug-free Workplace Series Human Resource Series Interviewing Series Managing Performance Series Recruiting and Retention Series Sexual Harassment Series Succession Planning Series Team Conflict Series Workers Compensation Series Workplace Aggression Series
Financial		Budgeting Series Business Accounting Series Financial Management Series Financial Statements Series
Legal Requirements	AbilityOne Academy Federal Compliance Symposium 2008
Advocacy	Grassroots Advocacy Training Conference
Business Management and Operations	Business Development I: The Planning Process Introduction to Marketing Positioning Your Organization to Deliver High Customer Value	Business Ethics Series Business Law Series Business Problem Solving Series Organizational Behavior Series Peter Drucker Series Strategic Decision Making Series Strategic Management Series Strategic Planning Series Succession Planning Series
Quality	Foundations of Quality ISO 9001:2000: A Roadmap for Successful Implementation Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness Process Based Leadership: Creating and Sustaining High Performance	ISO 9001 Series Lean Manufacturing Series Quality Management Series Six Sigma Series
Customer Satisfaction	Achieving Stellar Service™ Experiences Delivering Superior Customer Service Establishing a Voice of the Customer Strategy Introduction to Marketing	Customer Relationship Management Series Excellence in Service Series
Performance Reputation	Delivering Superior Customer Service ISO 9001:2000: A Roadmap for Successful Implementation	Excellence in Service Series Quality Management Series
Technology	Benefits Planning for Rehabilitation Professionals Working with Social Security Beneficiaries
Front-Line Supervision/Project/ Contract Management	Front-Line Competencies and Project/Contract Manager Competencies
AbilityOne Achievement	AbilityOne Academy Federal Compliance Symposium 2008
Rehabilitation	Benefits Planning for Rehabilitation Professionals Working with Social Security Beneficiaries Customized Employment for Anyone, Anywhere, Anytime: Creating Careers in a No-Jobs Labor Market Practical Approaches to Assistive Technology Recruitment and Retention: Strategies to Increase Referrals and Retention of AbilityOne Jobs

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Leadership Courses

The NISH training courses listed below support each of the leadership competencies. Individuals seeking to strengthen or develop skills, knowledge and abilities in any of the leadership competencies should participate in the corresponding NISH training opportunities.

COMPETENCY	CLASSROOM COURSES	COURSES

1. Creates Vision and Sets Direction	4 Roles of Leadership Delivering Superior Customer Service Governance: Critical Issues for Executives and Boards Improving Leadership and Management Effectiveness Leadership: Great Leaders, Great Teams, Great Results	Managerial Leadership Series

2. Focuses on “What Might Be”	Improving Leadership and Management Effectiveness Leadership: Great Leaders, Great Teams, Great Results Succession Planning for Executives and Boards

3. Thinks Strategically, Has Insight and Sees Long-Term	4 Roles of Leadership Leadership: Great Leaders, Great Teams, Great Results Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness Succession Planning for Executives and Boards	Leadership Development Series Strategic Decision Making Series Strategic Management Series Strategic Planning Series

4. Translates Vision, Mission and Strategy into Action	Positioning Your Organization to Deliver High Customer Value	Change Management Series Peter Drucker Series Team Management: High Performance Teams

5. Inspires, Influences and Persuades Others to Follow	Negotiation Strategies and Techniques Situational Leadership®	Business Ethics Series Facilitation Series Motivation Series Negotiation Series Team Leadership Series

6. Acts Decisively		Decision Making And Problem Solving Series Management And Leadership Series

7. Aligns Systems, Structures and Processes with Strategy	4 Roles of Leadership Management: From Focus to Execution Process Based Leadership: Creating and Sustaining High Performance	Managerial Leadership Series Strategic Decision Making Series Strategic Management Series

8. Creates an Environment that Allows and Cultivates the Achievement of the Desired Mission, Outcomes and Results	4 Roles of Leadership Delivering Superior Customer Service Foundations of Quality Leadership: Great Leaders, Great Teams, Great Results Management: From Focus to Execution Process Based Leadership: Creating and Sustaining High Performance Situational Leadership®	Excellence in Service Series Facilitation Series Motivation Series Organizational Behavior Series

9. Leads Effectively, Strategically and by Best Practice	The Art of Negotiation: The Mutual Gains Approach Governance: Critical Issues for Executives and Boards Introduction to Marketing Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness NISH National Training and Achievement Conference Positioning Your Organization to Deliver High Customer Value	Business Ethics Series Managerial Leadership Series Peter Drucker Series Quality Management Series

10. Builds a Competitive, Diverse and Empowered Team	4 Roles of Leadership Situational Leadership®	Cross-Functional Team Series Diversity Series Project Team Series Team Building Series Team Leadership Series Team Management Series Team Participation Series

11. Maintains Customer Focus	4 Roles of Leadership Achieving Stellar Service™ Experiences Delivering Superior Customer Service Establishing a Voice of the Customer Strategy Foundations of Quality Introduction to Marketing Positioning Your Organization to Deliver High Customer Value	Customer Relationship Management Series Excellence in Service Series Principles of Marketing

12. Possesses Ability to Follow as well as Lead	Improving Leadership and Management Effectiveness Management Skills for Supervisors Situational Leadership®

13. Models the Way	4 Roles of Leadership Leadership: Great Leaders, Great Teams, Great Results Situational Leadership®	Business Ethics Series

14. Possesses Self- Knowledge, Accepts Responsibility and Exhibits Emotional Maturity	4 Roles of Leadership Improving Leadership and Management Effectiveness Situational Leadership®	Emotional Intelligence Series

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Front-Line Supervision Courses

NISH provides training that supports each of the supervision competencies. The information presented below lists NISH training courses that align with each competency.

COMPETENCY	CLASSROOM COURSES	COURSES

1. Effectively Coaches and Directs Employees	Carpet Care Technician Certification Course Determining Commensurate Wages for Hourly Employees Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Floor Care Technician Certification Course Improving People Performance and Results Management Skills for Supervisors Negotiation Strategies and Techniques Operating and Managing a Custodial Business Piece Rates Time Studies for Products	Achieving Success Without Authority Series Coaching Series Communication Series Communicating With Difficult People Series Correcting Performance Problems Series Employee Performance Series Essentials of Management Series Goal Setting Series Managing Performance Series Mentoring Series Motivation Series Recruiting and Retention Series Team Leadership Series Team Participation Series

2. Exhibits a Customer Service Orientation Through Effective Communication	Achieving Stellar Service™ Experiences The Art of Negotiation: The Mutual Gains Approach ISO 9001:2000 A Roadmap for Successful Implementation Establishing a Voice of the Customer Strategy	Business Etiquette Series Business Problem Solving Series Business Writing Series Communication Series Communicating With Difficult People Series Conducting Meetings Series Customer Relationship Management Series Excellence in Service Series Facilitation Series Grammar Skills Series Lean Manufacturing Series Listening Skills Series

3. Utilizes Resources and Staffing Levels Appropriately	Customized Employment for Anyone, Anywhere, Anytime: Creating Careers in a No-Jobs Labor Market Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Management: From Focus to Execution Piece Rates Time Studies for Products Practical Approaches to Assistive Technology Recruitment and Retention: Strategies to Increase Referrals and Retention of AbilityOne Jobs	Budgeting Series Business Accounting Series Business Problem Solving Series Correcting Performance Problems Series Essentials of Management Series Excellence in Service Series Financial Management Series Managing Business Risk Series Organizational Skills Series Recruiting and Retention Series Stress Management Series Time Management Series

4. Focuses on Quality Continuously	AbilityOne Academy Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Foundations of Quality ISO 9001:2000: A Roadmap to Successful Implementation Management: From Focus to Execution Piece Rates Time Studies for Products Process Based Leadership: Creating and Sustaining High Performance	Business Ethics Series Excellence in Service Series Frontline Leadership Series ISO 900:2000 Overview Lean Manufacturing Series Quality Management Series Six Sigma Series

5. Is Safety- Conscious at All Times	Carpet Care Technician Certification Course Certified Laundry and Linen Management Custodial University Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Floor Care Technician Certification Course Operating and Managing a Custodial Business Piece Rates Time Studies for Products Quality Path to Best Practices in Fleet Services Secure Mail/Digital Document Services	Communicating With Difficult People Series Industrial Safety Series Safety Series Safety and Health Series Sexual Harassment: What Managers Should Know Workplace Aggression Series Workers’ Compensation Series

6. Demonstrates Leadership Through Stewardship, Ethics and Caring	AbilityOne Academy Disability Awareness: Train the Trainer Federal Compliance Symposium 2008 Situational Leadership®	Business Ethics Series Coaching Series Diversity Awareness Series Drug Free Workplace: Supervisors’ Resources Emotional Intelligence Series Essentials of Management Series Facilitation Series Financial Management Series Frontline Leadership Series Human Resources Series Interviewing Skills Series Managing Performance Series Motivation Series Recruiting and Retention Series Sexual Harassment Series Team Building Series

7. Diligently Protects and Maintains the Customer Contract	AbilityOne Academy The Art of Negotiation The Mutual Gains Approach Management: From Focus to Execution Negotiation Strategies and Techniques	Business Problem Solving Series Decision Making and Problem Solving Series Essentials of Management Series Financial Management Series Management and Leadership Series Managing Business Risk Series Negotiation Series

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Project/Contract Manager Courses

NISH provides training that supports each of the Project/Contrant Manager competencies. The information presented below lists NISH training courses that align with each competency.

COMPETENCY	CLASSROOM COURSES	COURSES

1. Effectively and Professionally Communicates With Others	The Art of Negotiation: The Mutual Gains Approach Improving People Performance and Results Management Skills for Supervisors Negotiation Strategies and Techniques Situational Leadership®	Business Etiquette Series Business Writing Series Communicating With Difficult People Series Communication Series Conducting Meetings Series Customer Relationship Management Series Effective Presentations Series E-mail Etiquette Series Emotional Intelligence Series Facilitation Series Grammar Skills Series Listening Skills Series Team Leadership Series Team Participation Series

2. Implements Systems to Establish and Monitor Needed Resources and Appropriate Budgets, Staffing and Supplies	AbilityOne Academy Customized Employment for Anyone, Anywhere, Anytime: Creating Careers in a No-Jobs Labor Market Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Foundations of Quality Piece Rates Time Studies for Products Practical Approaches to Assistive Technology Recruitment and Retention Strategies to Increase Referrals and Retention on AbilityOne Jobs	Budgeting Series Business Accounting Series Business Problem Solving Series Customer Relationship Management Series Employee Performance Series Essentials of Management Series Financial Management Series Financial Statements Series Managing Business Risk Series Organizational Skills Series Project Management Essentials Safety and Health Series Safety Series Stress Management Series Time Management Series Workers’ Compensation Series

3. Exhibits a Customer Service Orientation in all Activities	Achieving Stellar Service™ Experiences Foundations of Quality ISO 9001: 2000: A Roadmap for Successful Implementation Malcolm Baldrige for Nonprofits: Using the Criteria for Organizational Effectiveness	Creativity and Innovation Series Customer Relationship Management Series Decision Making and Problem Solving Series Emotional Intelligence Series Excellence in Service Series Lean Manufacturing Series Managing Business Risk Series

4. Focuses on Quality as the Key Differentiator of Contract Performance	Foundations of Quality ISO 9001: 2000: A Roadmap for Successful Implementation Process Based Leadership: Creating and Sustaining High Performance	Business Problem Solving Series Correcting Performance Problems Series Decision Making and Problem Solving Series Employee Performance Series Excellence in Service Series ISO 9001 Series Lean Manufacturing Series Principles of Marketing Quality Management Series Six Sigma Series

5. Creates an Environment in Which Performing the Business Requirements of a Contract is Profitable	4 Roles of Leadership Business Development I: The Planning Process Carpet Care Technician Certification Course Certified Laundry and Linen Management Clothing and Textile Training Operations Improvement Initiative Custodial University Floor Care Technician Certification Course Federal Compliance Symposium 2008 Introduction to Marketing Management Skills for Supervisors Operating and Managing a Custodial Business Quality Path to Best Practices in Fleet Services Secure Mail/Digital Document Services Situational Leadership®	Business Ethics Series Business Law Series Business Problem Solving Series Leadership Development Series Managerial Leadership Series Managing Performance Series Managing Business Risk Series Principles of Marketing Series Project Management Essentials Series Project Teams Series Strategic Decision Making Series Strategic Management Series

6. Sustains a Working Environment in Which all Employees are Valued	Customized Employment for Anyone, Anywhere, Anytime: Creating Careers in a No-Jobs Labor Market Determining Commensurate Wages for Employees Paid Piece Rates and Employees Paid Hourly Determining Commensurate Wages for Hourly Employees Management: From Focus to Execution Piece Rates Time Studies for Products Practical Approaches to Assistive Technology Reinventing PR3 (Not offered in 2008)	Coaching Series Correcting Performance Problems Series Diversity Series Emotional Intelligence Series Employee Performance Series Facilitation Series Goal Setting Series Human Resource Series Interviewing Skills Series Mentoring Series Motivation Series Recruiting and Retention Series Safety Series Sexual Harassment Series Succession Planning Series Team Conflict Series Team Leadership Series Team Management Series Team Participation Series Workplace Aggression Series

7. Demonstrates Leadership, Stewardship and Ethical Decision Making	4 Roles of Leadership Management: From Focus to Execution Situational Leadership®	Business Ethics Series Business Law Series Financial Management Series Frontline Leadership Series Leadership Development Series Managerial Leadership Series Project Leadership: Leading The Project Team Strategic Decision Making Series

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