NISH Academy Online

NISH offers more than 300 eLearning courses at no cost. These Internet-based courses cover a wide variety of topics and allow NISH training participants to access high-quality learning opportunities at their convenience, without travel or time lost away from home and the office. The NISH Academy offers:

Certificates of Completion
Student Transcripts
A Lending Library for NISH Producing NPAs
Access to all eLearning courses round-the-clock
Registration for instructor-led classroom courses

Who Can Join

All NPAs associated with NISH or NIB are eligible to use the eLearning system. The staff and members of the Committee for Purchase, as well as NISH and NIB staff, are also welcome to use the NISH Academy Online.

How to Join

Start courses immediately just by creating a learner account:

1. Open a Web browser to the NISH Academy Online at www.nishacademy.org

2. Select the option to “Create My Account.”

3. Complete and submit the form. Please provide all requested information. A correct and functioning e-mail address is required as course registration confirmations and cancellations are communicated via system e-mail. (After creating an account, the student will receive an e-mail with a default password. After the initial log-in, each student will be prompted to change the default password.)

4. NISH verifies the learner’s eligibility to participate in our training programs within 24 hours. .

5. A detailed guide to registration is available at www.nishacademy.org or www.nish.org.

“The NISH Academy Online is a wonderful tool. It allows me to expand my knowledge at my own pace with the on-line courses, which are exceptional. The Web site is very easy to navigate. The best part is being able to sign up for and locate classes throughout the year .”

- Skeeter Lott, Vocational Services Representative,
The Gatesway Foundation

New Line of Business eLearning Course for 2008

A training and certification course is now offered to NPAs with mail center operations contracts. The course was designed by the NISH Center of Excellence for Mail Center Operations for new and current Mail Clerk I employees who need to gain and update the knowledge of duties, responsibilities, and safety measures associated with their work and their work environment.

Custodial Courses with ISSA

The International Sanitary Supply Association (ISSA) provides eLearning courses valuable to the custodial industry. Through an agreement with NISH, staff of NISH associated NPAs may complete courses at no cost. To review the current course selection, visit the ISSA Learning center at http://66.70.65.165/issa. To register for a course, e-mail distancelearning@nish.org.

Please include:

Organization name
Contact information, including phone number and e-mail
Shipping address (not a P.O. Box)
The title of the course requested

Following completion of the steps above, participants will receive further instructions with access information for courses at the ISSA Web site at no cost.

“I just wanted to share some very favorable feedback regarding the eLearning available through the NISH Web site. I and a few of my staff have started to use the training; it is very user-friendly and the content is valuable to our organization. Thanks for making this available to us.”

- Rich Gilmartin, Vice President of Vocational Services,
Lakeview Center, an Affiliate of Baptist Health Care

Harvard’s ManageMentor Curriculum for Executives

More than 30 eLearning courses and online resources designed for those in organizational leadership positions are available to NPA executives. These courses are not available through open enrollment. Please e-mail distancelearning@nish.org or call Lorraine Chan at 571-226-4573 to request access. Executives at producing NPAs will be given first consideration for these limited seats.

Harvard Course Titles

Assessing Performance

Becoming a Manager

Budgeting

Capitalizing on Change

Coaching

Creating a Business Case

Delegating

Developing Employees

Dismissing an Employee

Finance Essentials

Focusing on Your Customer

Fostering Diversity

Giving and Receiving Feedback

Hiring

Implementing Innovation

Implementing Strategy

Improving Business Processes

Keeping Teams on Target

Laying off Employees

Leading a Team

Leading and Motivating

Making a Presentation

Making Business Decisions

Managing Crises

Managing for Creativity and Innovation

Managing Difficult Interactions

Managing Upward

Managing Workplace Stress

Managing Your Career

Managing Your Time

Marketing Essentials

Measuring Business Performance

Negotiating

Persuading Others

Preparing a Business Plan

Project Management

Retaining Valued Employees

Running a Meeting

Setting Goals

Solving Business Problems

Thinking Strategically

Working with a Virtual Team

Writing for Business

“I want to thank NISH for investing in my training by making PMBOK Project Management courses available through the NISH Academy Online. I have passed the exam for my Project Management Professional (PMP) Credentials with the Project Management Institute (PMI). This is an important accomplishment and I know I will bring my updated project management skills to TCH as I manage their technology initiatives. I look forward to using the elearning classes you offer in the future, and I hope to be able to participate in other learning opportunities offered by NISH. .”

-Sheryl Pass, Director of Information Technology,
TCH/The Centers for Habilitation

eLearning Course Titles Available

BUSINESS PRINCIPLES

Business Law		Employment Law A Guide to Best Practices for Limiting Liability At Employer-sponsored Events The Legal Environment Major Forms of Illegal Business Practice - Recognizing and Avoiding

Governance		Business Code of Conduct - Conflicts of Interest Business Code of Conduct - Ethical Responsibility Business Code of Conduct - Sarbanes - Oxley Act

Peter Drucker Series		Peter Drucker - Alliances: The Rules for Successful Partnership Peter Drucker - Driving Change Peter Drucker - Effective Decision Making Peter Drucker - Enterpreneurial Strategies Peter Drucker - The Five Deadly Business Sins Peter Drucker - Managing Oneself Peter Drucker - Managing the Boss Peter Drucker - People Decisions
top COMMUNICATION
Business Etiquette		Communicating in Today’s Workplace Office Protocol

Business Writing		Creating Effective Proposals The Fundamentals Writing Effective Proposals

Communicating With Difficult People		Communicating with Your Manager Handling Difficult Co-workers Working with Difficult Employees

Communications		Effective Communication Fundamentals of Listening Power Speaking

Effective Presentations		Essentials of Persuasion Planning a Presentation The Presentation Process

E-mail Etiquette		E-mail in the Workplace Writing Effective e-mail Messages

Emotional Intelligence		Applying Emotional Intelligence in the Workplace Developing Emotional Intelligence Skills

Grammer Skills		An Introduction to Basic Grammar The Parts of Speech Punctuation, Mechanics and Spelling Writing Effectively
top CUSTOMER SERVICE
Call Center		Handling Difficult Calls Professionalism Through Basic Skills

Customer Relationship Management		eCRM Fundamentals of CRM Implementing CRM

Excellence in Service		Building a Customer Service Team Building Lasting Customer Relationships Communicating With Your Customers Creating an Exceptional Service Environment Creating Customer Loyalty Establishing Service Standards Fundamentals for Employees Fundamentals for Managers Providing Superior Customer Service Solving Customer Problems Working With Upset Customers
top DRUG FREE WORKPLACE
DOT		DOT/FMCSA Applicant and Employee Testing The DOT/FMCSA Supervisor’s Role DOT/FMCSA Testing Rules The Facts About Alcohol The Facts About Controlled Substances Reasonable Suspicion

Supervisors Resources		Constructive Confrontation Delaying and Enabling Determining Reasonable Suspicion Drug Free Workplaces Reasonable Suspicion Testing Resolving Work Performance Problems Signs of Current Substance Use Supervisor Roles and Responsibilities Testing Applicants and Employees

Employee Resources		Alcohol Facts for Making Decisions Alcohol Myths and Misinformation Amphetamines Overview Cocaine Overview Common Drugs of Abuse Drug and Alcohol Testing Drug Control in the U.S. Drug Free Workplace Programs and Policies Marijuana Overview Marijuana: What it is and Does (1 of 2) Marijuana: Long-Term Risks (2 of 2) Opiates Overview Phencyclidine (PCP) Overview
top FINANCE/ACCOUNTING
Budgeting		Capital Budgeting Creating and Analyzing a Budget Operating and Manufacturing Budgets

Business Accounting		Accounting for Assets Accounting for Liabilities Risk Analysis

Financial Management		Accounting Fundamentals Budgeting Essentials Cash Analysis and Management Financial Integrity and Assurance Fundamental Accounting Concepts Inventory Costing and Depreciation Planning and Forecasting Understanding Financial Statements

Financial Statements		Analyzing Cash Flows Financial Statement Analysis Reading and Analyzing an Annual Report
top HUMAN RESOURCES
Diversity		What Employees Should Know What Managers Should Know

Human Resources		Americans With Disabilities Act Employee Privacy Equal Employment Opportunity Law Fair Labor Standards Act Family and Medical Leave Act Management’s Role Understanding Privacy Rights

Interviewing		Conducting an Interview Laws Governing the Interview Process Preparing for an Interview

Recruiting and Retention		Internet Recruiting Keeping Your Good Employees Staffing Your Organization The 20 Employment-Related Mistakes That Every Manager Needs to Know and Avoid (Part 1) The 20 Employment-Related Mistakes That Every Manager Needs to Know and Avoid (Part 2)

Sexual Harassment		Preventing Sexual Harassment Claims Preventing Sexual Harassment Claims – California Edition Resolving Sexual Harassment Claims Resolving Sexual Harassment Claims – California Edition What Employees Should Know What Managers Should Know

Succession Planning		Elements and Approaches Setting Up a Succession Planning Program Successors, Plan Evaluations, and Planning Tools

Workers' Compensation		Preventing Accidents and Managing Claims Workers’ Compensation a Manager’s Guide

Workplace Aggression		Defusing Aggressive Situations Recognizing Aggressive Behavior Taking a Proactive Approach
top LEADERSHIP
Change Management		The Change Process Managing Yourself Through Change Overcoming Change Obstacles Proaction: Change, Innovation, and Opportunity

Decision Making and Problem Solving		Decision Making Fundamentals Problem Solving Fundamentals

Leadership Development Managerial Leadership		Delegation Goal Setting Leading the Way Creating a Vision Leading Through Change

Motivation		Empowering to Increase Motivation Fostering Employee Motivation How to Give Effective Praise Motivating Through Rewards and Recognition
top MANAGEMENT
Business Ethics		Business Ethics for Managers Ethical Decision Making Ethical Principles A Framework for Ethical Decision Making A Guide to Avoiding Confl icts of Interest A Guide to Giving and Accepting Gifts and Gratuities Managerial Business Ethics Organizational Ethics Practical Ethics: Essentials Practical Ethics: Manager's Edition

Essentials of Management		Creating a Positive Workplace Maintaining a Productive Workforce Succeeding as a New Manager

Facilitation		The Effective Facilitator Facilitating Challenging Situations The Facilitation Process

Management and Leadership		Business Problem Solving: Critical Thinking and Information Analysis Business Problem Solving: Problem-Solving Teams Business Problem Solving: The Fundamentals Business Problem Solving: The Problem-Solving Process Goal Setting: Goal Setting Tools for Managers Goal Setting: Organizational Goal Setting

Mentoring		Mentoring: Developing Your Mentoring Skills Mentoring: Implementing a Formal Mentoring Program

Negotiation		Negotiate to Win - Essential Strategies for Effective Negotiations Your Road to Success
top MARKETING
Principals of Marketing		Distribution Strategy Fundamentals of Marketing Pricing Strategy Product Strategy Promotion Strategy Writing a Marketing Plan
top ORGANIZATIONAL BEHAVIOR
Organizational Behavior		Organizational Dynamics for Individuals The Organizational System Organizational Group Dynamics
top ORGANIZATIONAL LEARNING
Knowledge Mangement		Deploying a Knowledge Management System Developing a Knowledge Management System Transferring Knowledge Within an Organization
top PROFESSIONAL DEVELOPMENT
Adminstrative Assistant Skills		Enhancing Your Skills Excelling as an Administrative Assistant Understanding Basic Skills

Conducting Meetings		Effective Meeting Communication Managing a Meeting The Meeting Process

Creatvity and Innovation		Increasing Personal Creativity Thinking Creatively

Managing Information		Careful Communications and Effective Document Management Managing Information Overload

Organizational Skills		Managing Information Time Management

Self Development		Achieving Success Without Authority: Personal Accountability Personal Leadership Power Positively Influencing Others

Stress Management		Stress Management Fundamentals for Managers

Time Management		Developing a Time Management Plan Overcoming Time Management Challenges Planning Your Day
top PROJECT MANAGEMENT
Project Management Advanced (PMBOK Third Edition Aligned)		Human Resource Management Project Communications Management Project Cost Management Project Integration Management Project Management Framework Project Management Processes Project Procurement Management Project Quality Management Project Risk Management Project Scope Management Project Time Management

Project Management Essentials		Controlling and Closing a Project Planning a Project Project Scheduling and Budgeting

Project Teams		Applying Team Building Techniques Building a Project Team Participating on a Project Team
top QUALITY
ISO 9000:2000 Overview		The Auditing Process Implementing Standards Overview of Standards

Quality Management		Application of Lean Manufacturing Business Process Improvement The Quality Management Process Quality Management Tools Lean Manufacturing Fundamentals NEW Lean Manufacturing Processes Total Quality Management: Deploying TQM Principles Total Quality Management: Essentials of TQM Total Quality Management: Managing TQM Rollouts

Six Sigma Foundations		Deploying Six Sigma Six Sigma Essentials
top SAFETY
Industrial Safety		Confined Space Entry Defensive Driving Electrical Safety Awareness Ergonomics for Manufacturing Forklift Safety Hazard Communication Hazmat Incident Command Introduction to Accident Investigation Personal Protective Equipment Powered Industrial Truck Safety

Safety		Preventing Slips, Trips, and Falls in the Office - Essentials Preventing Slips, Trips, and Falls inthe Office - Manager’s Edition Safety: Driver Safety Safety: Fire Safety in the Work place

Safety and Health		Bloodborne Pathogens Chemical Safety Ergonet: A Training Guide For Healthy Office Work Fall Protection Fire Extinguisher Safety Hearing Conservation: Protecting Yourself From Hearing Loss Managing Work place Safety and Health Personal Protective Equipment: Eye and Face Personal Protective Equipment: Foot Personal Protective Equipment: General Overview Personal Protective Equipment: Hand and Arm Personal Protective Equipment: Head
top STRATEGIC PLANNING
Strategic Decision Making		Advanced Decision Making Making the Right Decision Preparing to Make Decisions

Strategic Management		Analyzing Strategic Options Developing a Successful Process Establishing Strategic Focus Forbes - Profit From The Core: Finding and Defi ning Opportunities for Growth With Peter Zook

Strategic Planning		Developing a Risk Management Plan Financing and Contingency Planning Risk Assessment and Control
top SUPERVISION
Coaching		Applying the Coaching Process Building Relationships

Correcting Performance Problems		Addressing Performance Problems Administering Employee Discipline Disciplining Employees Identifying Performance Problems

Employee Performance		Managing Difficult People Providing Feedback Resolving Conflict

Frontline Leadership		Knowledge in the Workplace Positively Influencing Workplace Culture Preparing to Lead

Managing Performance		Conducting Effective Performance Appraisals Establishing a Performance Plan Managing Employee Conflict Overcoming Performance Appraisal Challenges The Performance Appraisal Process
top TEAM BUILDING
Cross-Functional Teams		Cross-Functional Team Development Goal Setting in a Cross-Functional Team

Team Leadership		Conducting Productive Team Meetings Developing a High-Performance Team

Team Management		High Performance Teams

Team Participation		Decision Making in Teams Resolving Conflict in Teams Team Communication Teamwork Fundamentals
top TRANSPORTATION
DOT Guidanace		Classification Loading and Unloading Packaging Shipping Papers

top

www.nish.org

(571) 226-4660