Program List:
AMA Self-Study Certificate Programs
The NISH Academy offers the Self-Study CEU
Certificate Program in partnership with the American Management
Association (AMA). This professional development program allows
participants the flexibility to complete courses
as they fit within their schedules and professional goals. Courses are
available in print or audio format. Participants
complete the courses on their own time and at their own pace, submit a
post-course test for grading, and receive
Continuing Education Units (CEUs) for each course successfully
completed. Participants can earn a NISH/AMA
Certificate in Supervision, Customer Satisfaction, Quality Assurance,
and Human Resource Management.
NISH/AMA Certificate in Human Resource
Management
To earn a NISH/AMA Certificate in Human Resource
Management, participants earn 10 CEUs, choosing from the
following course selections:
|
Compensation: How to Develop Effective Reward Programs |
|
Print |
|
2 CEUs |
|
The Complete Training
Course for Managers
|
|
Print |
|
1 CEU |
| Fair,
Square and Legal: A Manager’s Guide to Safe Hiring, Managing
and
Firing Practices |
|
Print |
|
2 CEUs |
|
Fundamentals of Human Resource Management |
|
Print |
|
2 CEUs |
|
Interpersonal Negotiations: Breaking Down the Barriers |
|
Print |
|
2 CEUs |
| Making
Teams Work |
|
Print |
|
2 CEUs |
| Performance
Appraisals: How to Achieve Top Results |
|
Print |
|
2 CEUs |
| Performance
Management |
|
Print |
|
2 CEUs |
| Successful
Interviewing: Techniques for Hiring, Coaching and Performance
Management Meetings |
|
Print |
|
2 CEUs |
NISH/AMA
Certificate in Supervision
To earn a NISH/AMA Certificate in Supervision,
participants earn 10 CEUs, choosing from the following
course selections:
| Coaching
for Top Performance |
|
Print |
|
1 CEU |
|
Communication Skills for Managers |
|
Print |
|
2 CEUs |
| Creative
Problems Solving |
|
Audio Cassette |
|
1 CEU |
| Delegating
for Business Success |
|
Print |
|
1 CEU |
| First-Level
Leadership |
|
Print |
|
2 CEUs |
| First-Level
Supervision |
|
Print |
|
2 CEUs |
|
Interpersonal Negotiations: Breaking Down Barriers |
|
Print |
|
2 CEUs |
| Listen and
Be Listened to |
|
Audio Cassette |
|
1 CEU |
| Making
Teams Work |
|
Print |
|
2 CEUs |
| Managing
and Achieving Organizational Goals |
|
Print |
|
1 CEU |
NISH/AMA
Certificate in Customer Satisfaction
To receive a NISH/AMA Certificate in Customer
Satisfaction, participants earn 10 CEUs, choosing from the following
course selections:
|
Communication Skills for Managers |
|
Print |
|
1 CEU |
| Creative
Problem Solving |
|
Audio Cassette |
|
1 CEU |
| Delivering
Knock-Your-Socks- Off Service |
|
Print |
|
2 CEUs |
| How to
Sharpen Your Business Writing Skills |
|
Print |
|
2 CEUs |
| Keeping
Customers for Life |
|
Print |
|
1 CEU |
| Listen and
Be Listened to |
|
Audio Cassette |
|
1 CEU |
| Managing
the Customer Satisfaction Process |
|
Print |
|
1 CEU |
| Practical
Problem Solving Skills in the Workplace |
|
Print |
|
1 CEU |
| Total
Quality Management |
|
Print |
|
2 CEUs |
NISH/AMA
Certificate in Quality Assurance
A NISH/AMA Certificate in Quality Assurance will
be given to participants earning 10 CEUs from the following
course selections:
| Creative
Problem Solving |
|
Audio Cassette |
|
1 CEU |
|
Fundamentals of Statistical Process Control |
|
Print |
|
2 CEUs |
| ISO 9000:
2001 - Making the Transition |
|
Print |
|
2 CEUs |
| Making
Teams Work |
|
Print |
|
2 CEUs |
| Managing
the Customer Satisfaction Process |
|
Print |
|
1 CEU |
| Practical
Problem Solving Skills in the Workplace |
|
Print |
|
1 CEU |
| Total
Quality Management |
|
Print |
|
2 CEUs |
|
Understanding and Implementing ISO 14001 |
|
Print |
|
1 CEU |
Professional
Development Audio Cassette Study Program
NISH Academy also offers a series of skill
development
programs developed by the American Management
Association (AMA). These self-study courses on
audio cassette can be used for individual personal
development or for a small group of participants (four
to five at a time). Each individual can submit a test for
grading by AMA to receive Continuing Education Units
(CEUs) upon completion of the course. The following
audio cassette courses are available in 2008:
Assertiveness
for Career and
Personal Success
Learn techniques
for managing others while maintaining
mutual respect. This course helps employees build on
existing strengths and improve their overall ability to
assert themselves in responsible and appropriate ways.
Participants learn how to:
Listen and Be Listened To
Learn how to
improve listening skills using active, critical
and responsive listening techniques. Four one-hour
tapes and a step-by-step workbook provide listening
techniques such as:
Creative
Problem Solving
Learn how to
unleash staff creativity! This course
presents challenging creative exercises and proven
problem-solving techniques to help employees:
How to Improve Your Memory
Learn tried and tested tools to enhance
concentration
and improve the ability to recall information. Imagine
remembering names, faces, numbers, and lists—and
recalling them easily and readily. This course uses a
variety of simple, yet effective, methods to retain more
information, including mnemonic techniques, basic
listening, and verbal associations to make difficult
memorization tasks easy.
Complete course descriptions offered through
the Self-Study Program are available online at:
http://www.ama.net/selfstudy. Only
courses listed
in this catalog are offered by NISH. Proof of completed
courses must be submitted before next request
is fulfilled.
To enroll in the NISH/AMA Self-Study CEU
CertificateProgram, e-mail
distancelearning@nish.org
with the following information:
Please contact Lorraine Chan at lchan@nish.org
or 571-226-4573 with questions.
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