CLASSROOM TRAINING COURSES
Line of Business Best Practices
For assistance, call (571) 226-4660
Classroom Training Courses:Table of Contents
Course List:


The Business of Shredding "Boot Camp"

Learning Objectives:

Provide NPAs that are entering the shred business with a basic understanding of the following:

  • Basic operational requirements of running a shred business
  • Policies, procedures, guidelines, and standards of the shredding business
  • Paper grading and recycling
  • Guidelines for managing the day-to-day details of the business
  • Selling and marketing skills
  • Identifying vendors and suppliers
  • Recognizing effective marketing for your commercial shred business
  • Performing time studies

Purpose:

NISH and Secure Document Alliance (SDA) are proud to collaborate in building a training curriculum that takes an attendee though the nuts and bolts of operating a shred business. The main focus of this 3-day training is first, operating a shredding business, and second, serving your stake holders. These sessions will provide you with an overview of business basics: background and history of NISH and IRS contract requirements, guidelines for setting up your facility to maximize work flow; and the basics of paper grading, recycling, and sorting. Attendees need to understand the different policies, standards, and guidelines that protect their stakeholders and govern their businesses.

Third, it is critical to the success of this line of business to recognize commercial opportunities and develop skills in sales, sales management and marketing. Success is dependent upon a continued influx of new business from commercial sources in addition to Federal and state government contracts. Networking with vendors and suppliers along with industry experts from successful NPAs in the document destruction business make this a fun-filled 3 days of non-stop activity. This course is designed to provide practical and useful business knowledge in order to operate a shredding business.

Audience:

This is a very intense, hands-on course designed for all NPAs entering the document destruction line of business including operations managers, production supervisors and sales and business development staff. Any personnel interested in developing an in-depth knowledge of the shredding business will benefit.

Format:

These three days of training will provide you with valuable information that you can adapt and implement as you begin operating your secure document destruction business. The policies, procedures, standards, and guidelines are offered as a reference and model of how your shredding facility might operate. Each organization is encouraged to consult with NISH and SDA representatives for recommendations specific to its facilities. In this training you will find the following information:

  • A History of NISH, the IRS and Shredding; Logistics of the Chain of Custody
  • Setting Up Your Facility for Best Work Flow; Documenting the Destruction Flow Process
  • Operating Your Facility—Operations, Equipment, and Maintenance; Vendor Partnerships
  • Shredding Personnel and Issues Related to People with Developmental Disabilities
  • Time Studies and Wages; Utilizing your Resources
  • The Role of the National Association for Information Destruction (NAID)
  • Landscape of the Commercial Shredding Business
  • Building an NPA Document Destruction Alliance
  • Selling and Marketing Your Shred Business; Marketing Plant-based Shredding: A New Level of Customer Service
  • Serving Your Customers/Next Steps

Instructors:

This course is facilitated by professionals with 20 years of industry experience to include experts from NPAs, NISH, and vendors specific to shredding equipment and product needs.

Schedule:

FEB 4, 5, 6 Salt Lake City, UT
JUN 9, 10, 11 St. Louis, MO
AUG 11, 12, 13 MIAMI, FL
Enrollment: 25  
CEUs: 1.8  

 

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Carpet Care Technician Certification Course (CCT)

Learning Objectives:

  • Learn to identify different types of common and specialty carpeting and rugs
  • Understand different carpet and rug fibers, styles and construction methods and how they impact cleaning and maintenance procedures, schedules and budgets
  • Learn the latest trends and new technology to better control a carpet care maintenance program and budget
  • Learn best practices to identify, spot, clean, maintain and restore all common types of carpet
  • Learn the proper and safe use, storage and disposal of chemicals and solutions
  • Learn best practices through lecture, audiovisuals, discussion and hands-on participation
  • Prepare students to pass the IICRC CCT certification exam with a score of 80 percent or better
  • Answer any questions students have regarding carpet cleaning, maintenance and restoration

Purpose:

This course will provide the latest technical and product information on the proper procedures, chemicals and equipment needed to identify, spot, clean, maintain and restore all common types of carpeting and rugs used in commercial and residential properties. The course provides an overview of carpet manufacturing, construction, fibers, styles, identification, fiber characteristics and installation. All commercially viable interim, maintenance and restorative cleaning methods (wet, dry, and low moisture) will be discussed and when possible, shown and used during the course. The course will prepare attendees to take the IICRC Carpet Cleaning Technician certification exam at the end of the second day of instruction. Participants will receive an extensive and detailed training manual and study guide.

Audience:

This course is valuable for NPA staff members who work in custodial operations with carpet care requirements.

Format:

This two-day course combines classroom instruction, audiovisuals and hands-on practice in small groups as part of the learning experience. Attendees are advised to dress casual and be prepared to use the chemicals, processes and equipment used by industry professionals. The course will end with a question and answer session, and a discussion of how to plan, setup and maintain a carpet cleaning and maintenance program in any type or size of facility or business.

Instructor:

Wm. R. Griffin, President of Cleaning Consultant Services, Inc., Seattle, WA, will teach the course. Griffin has more than 25 years' experience in the cleaning industry as a cleaner, a consultant, and an educator. He is the author of numerous books, manuals, and articles regarding cleaning, maintenance, and selfemployment. He is a frequent speaker and seminar leader at cleaning industry trade shows and conventions throughout the world. He is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) as a Master Cleaner and is an active carpet and hard surface-flooring inspector. He is also an approved IICRC instructor.

Schedule:

MAR 31, APR 1 Seattle, WA
OCT 20, 21 New York, NY

Enrollment: 25
CEUs: 1.2

 



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Certified Laundry and Linen Management (CLLM)
National Association of Institutional Linen Management (NAILM)

Learning Objectives:

  • Learn the process of a laundry operation
  • Learn current Joint Commission of Accreditation for Healthcare Organization (JCAHO), Occupational Safety
    and Health Administration (OSHA) and Environmental Protection Agency (EPA) guidelines
  • Learn how to identify and solve common laundry errors regarding staining, tearing and scorching
  • Understand textile characteristics and manufacturing processes
  • Learn about equipment options
  • Learn about formularies to include chemical, amounts, time, temperature and mechanical actions
  • Prepare for certification

Purpose:

This course provides the latest technical information on the handling and processing of linens. The course will include techniques for optimal employee recruitment and retention; understanding of JCAHO, OSHA, and EPA requirements; the manager's role in financial statements; the character and composition of textiles; laundry and linen equipment utilization; maintenance and safety; the proper use of chemicals to achieve desired results; the impact of production standards, development, and analysis; optimal linen management methods, systems, and practice; and basic microbiology for laundry managers. The Healthcare Laundry Accreditation Council (HLAC), which is new as of April 2006, will also be discussed.

Following registration, participants will receive a manual that will allow them to study in advance of the course. At the end of the course, participants will take a final exam and will be awarded certification upon successful completion.

Audience:

This course is designed for individuals identified with leadership potential; current supervisors and managers needing specific laundry training; and executives desiring to learn more about laundry operations. Members of the American Linen and Laundry College faculty will provide the lectures and will be available for questions.

Format:

The 3.5-day seminar combines advanced study of the manual with faculty classroom instruction. Participants are encouraged to offer real-world experiences and problems for discussion and resolution. At the conclusion of the seminar, a final exam will be administered and the CLLM will be awarded. Continuing education is required to maintain the CLLM certification.

Instructors:

Linda Freeman is the Director of Academic Affairs for the National Association of Institutional Linen Management (NAILM). Freeman has been instrumental with the association's partnering with OSHA to form a group alliance for the two organizations to better prepare the laundry industry for the future. She monitors the JCAHO in maintaining its support for programs provided by NAILM's American Linen and Laundry College.

Shane Woodson, RLLD (Registered Laundry and Linen Director), is the Senior Program Manager for laundry services at NISH. Woodson has more than 24 years of experience in the healthcare and industrial laundry business. Prior to joining NISH, Woodson was with ARAMARK as a laundry technical service representative (TSR) serving the Southeastern United States.

Schedule:

AUG 6, 7, 8 Des Moines, IA
Enrollment: 25
CEUs: 2.4		  
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Clothing and Textile Training Operations Improvement Initiative,
Course 1: Strategic Quality Management

Learning Objectives:

Quality Concepts and Requirements provides an overview of all the operations improvement modules and then focuses on quality management. The objective of this new curriculum is to improve and enhance the operations, effectiveness, efficiency, and quality of work performed in manufacturing settings.

On day one, participants will receive an overview of the manufacturing process to include:

  • Supply Chain Management
  • Business Planning
  • Lean Manufacturing
  • Costing
  • Quality Control and Efficiency

On days two and three, participants will receive more in-depth training on quality concepts to include:

  • Government requirements
  • Quality tools and approaches
  • Quality program implementation

Purpose:

NIB and NISH are proud to announce a collaborative training curriculum focusing on improving the operations and quality of NPAs in the clothing and textile business. Multiple training courses are in development. While the initial emphasis focuses on clothing and textile operations, this curriculum will be tailored for application to other types of manufacturing settings.

Audience:

The Strategic Quality Management program is designed for those executives, production managers, quality specialists, and sourcing agents that want to understand the true capabilities of the sewing process and how to implement an effective quality program.

Format:

The seminar will stress the data collection and calculations that are necessary as well as the communication flow that will make improvements possible. The Six-Sigma process will be discussed will the intent of making continuous improvement a reality in the NPA's.

Instructors:

The primary provider of instruction is the staff of TC2, a nonprofit organization in Cary, NC.

Schedule:
FEB 11, 12, 13 Cary, NC
Enrollment: 20
CEUs: 1.8		  


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Clothing and Textile Training Operations Improvement Initiative,
Course 2: Lean Manufacturing

Learning Objectives:

  • Learn the key principles of Lean
  • Learn how to build and maintain long-term relationships with suppliers
  • Observe clothing and textile applications of Lean

Purpose:

NIB and NISH are pleased to announce a collaborative training curriculum focusing on improving the quality of organizations involved in the clothing and textile business. This course, Lean Manufacturing, is the second in the series. This course will provide an overview of Lean Manufacturing with an emphasis on applying it to clothing and textile operations. Lean Manufacturing is a management philosophy focusing on the reduction of the seven wastes (over-production, waiting time, transportation, processing, inventory, motion, and scrap) in manufactured products. By eliminating waste, quality is improved, production time is reduced, and cost is reduced. Lean is basically about getting the right things, to the right place, at the right time, in the right quantity while minimizing waste. Lean was conceived more than 30 years ago in Toyota's car manufacturing plants. Today, it continues to grow in popularity.

Audience:

This program is designed for executives, production managers and quality specialists who want to learn about the benefits of Lean as well as develop an understanding of how to implement it.

Format:

A combination of lecture along with an observation of Lean in action provides a valuable learning experience.

Instructors:

The primary provider of instruction is the staff of TC2, a nonprofit organization in Cary, NC.

"We attended the Lean Manufacturing class at TC². The class was excellent. It was geared toward textile/apparel, which is what it is for. Currently we are not doing this type of work. Hopefully we will be here in the near future. We plan to use the concepts taught in the class on the floor as we implement. I give it an A+!"
- David McGrady,
Executive Director, Wilkes Vocational Services
Schedule:
MAY 12, 13, 14 Cary, NC
Enrollment: 20
CEUs: 1.8		  


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Custodial University

Learning Objectives:

  • Gain an understanding of the cleaning industry and where participants' organizations stand
  • Learn the trends in state-of-the-art equipment and products
  • State tools and operating systems that work
  • Learn how to approach new business
  • Describe the two types of contracts: "performance" and "prescriptive"
  • Identify the two ways to workload a cleaning contract
  • Learn about the (OS1) program in the NISH/AbilityOne/ NPA environment
  • Learn how to assign work with a balanced workload
  • State the four basic skills of cleaning
  • Identify the best ways to improve safety and ergonomics for cleaning workers
  • Learn how to clean “green”
  • Learn how to apply benchmarked best practices in a cleaning program
  • Learn the elements of quality control
  • Learn how to manage and supervise the cleaning operation
  • State the keys to standardization and simplification

Purpose:

NPAs that operate cleaning programs need managers and supervisors who understand the basics of cleaning. This course takes participants step-by-step through what they need to know about developing and maintaining cleaning contracts. Participants will develop a wide variety of success skills from an internationally recognized expert in the cleaning industry.

Audience:

This course is valuable for cleaning managers and supervisors who prepare bids, create work assignments and manage cleaning operations. Developing customer relationships is included in the course.

Format:

This three-day course is adapted from the curriculum of the Janitor University (OS1) course on cleaning management. It includes a combination of classroom instruction, team activities, hands-on training, and question and answer sessions.

Instructors:

John Walker is president of ManageMen® and founder of Janitor University. He is the former director of education and training for the International Sanitary Supply Association (ISSA). He has written numerous books about professional cleaning, including ISSA's Official 447 Cleaning Times. In 2005, he was the first inductee into the Cleaning Industry Hall of Fame.



"The skills that I obtained from Custodial University have allowed our organization to implement better cleaning practices both for our organization and Federal customers."

 
- Randy Klein, Director,
Madison Area Rehabilitation Center


Schedule:
FEB 6, 7, 8 San Diego, CA
MAY 19, 20, 21 Dallas, TX
SEPT 24, 25, 26 Atlanta, GA
NOV 19, 20, 21 Rochester, NY
Enrollment: 35
CEUs: 1.8		  


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Floor Care Technician Certification Course (FCT)
Learning Objectives:
  • Learn to identify different types of common and specialty floor coverings
  • Understand different floor covering materials and how they impact cleaning and maintenance procedures and schedules
  • Learn the latest trends and new technology to better control a floor care maintenance program and budget
  • Learn best practices to identify, clean, maintain and restore all common types of floor coverings
  • Learn the proper and safe use, storage and disposal of chemicals and solutions
  • Learn best practices through lecture, audiovisuals, discussion and hands-on participation
  • Prepare students to pass the IICRC certification exam with a score of 80 percent or better
  • Answer any questions students have regarding floor cleaning, maintenance and restoration

Purpose:

This course will provide the latest technical and product information on the proper procedures, chemicals, and equipment needed to identify, clean, maintain, and restore all common types of floor covering materials. Surfaces covered include: wood, laminate, stone, ceramic, terrazzo, marble, granite, concrete, epoxy, VAT and VCT tile, and sheet goods. Common and specialty floor coverings used in commercial, educational, health care, food service, industrial, and residential properties, as well as unique surfaces found in computer rooms, clean rooms, and laboratories will be discussed. The course provides an overview of floor covering manufacture, construction, identification, installation, and maintenance. All commercially viable floor covering cleaning methods (scrubbing, stripping, burnishing, refinishing) will be discussed and, when possible, shown and used during the course. The course prepares attendees to take the IICRC FCT certification exam on day two and is a prerequisite for all IICRC hard surface flooring specialty courses and inspection certification categories. Participants will receive an extensive and detailed training manual and study guide.

Audience:

This course is valuable for NPA staff members who work in custodial operations with floor care requirements.

Format:



This two-day course combines classroom instruction, audiovisuals and hands-on practice in small groups as part of the learning experience. Participants are encouraged to offer real world experiences and problems for discussion and resolution during the seminar. Attendees are advised to dress casually and come prepared to use the chemicals, processes and equipment used by industry professionals. The course will end with a question and answer session and a discussion of how to plan, setup and maintain a floor care cleaning and maintenance program in any type or size of facility or business.

Instructor:

Wm R. Griffin, president of Cleaning Consultant Services, Inc., Seattle, WA, will teach the course. Griffin has more than 25 years experience in the cleaning industry as a cleaner, consultant, educator and author. He is a frequent speaker and seminar leader. He is certified by the Institute of Inspection, Cleaning and Restoration Certification (IICRC) as a Master Cleaner, and is an active carpet and hard surface-flooring inspector. He is also an approved IICRC instructor.

"We are currently working on 'tightening' up our custodial accounts—providing better service for less cost—and this course gives us the added ability to cost things properly. I would definitely recommend this course to anyone in the custodial field!"

 
Annette Kelley, Administrative Assistant,
Rochester Rehabilitation Center, Inc.

Schedule:
JUL 14, 15 Dallas, TX
SEPT 8, 9 Las Vegas, NV
Enrollment: 25
CEUs: 1.2		  



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Operating and Managing a Successful Custodial Business

Learning Objectives:

Purpose:

This course will discuss the need and way to transition to green cleaning to meet the needs of our customers without increasing overall operational costs.

Audience: This course is valuable for executives, project managers, front-line supervisors or those seeking advancement or growth in the cleaning industry or having direct responsibility for custodial operations. This is an excellent program for new as well as seasoned staff in existing custodial operations or for those planning to offer commercial or residential cleaning services in the future.

Format:

This two-day course combines classroom instruction, audiovisuals, small group round table discussions and problem-solving exercises. Participants are encouraged to come prepared to discuss real-world experiences, challenges, and problems they face in their work for discussion and resolution during the seminar. Participants receive an extensive and detailed training manual.

Instructor:

Raymond Kirsner has been in the Jan San Industry since 1971. He is a graduate of University of Maryland with a degree in Special Education. He is President of Fitch Co. and has also worked on the education committee of International Sanitary Supply Association (ISSA), The Prolink Distributor Group, and Butcher Co. He was also Chairman of the Advance Co. Advisory Committee.

Schedule:
MAR 10, 11 San Diego, CA
JUN 23, 24 Savannah, GA
AUG 25, 26 Denver, CO
Enrollment: 35
CEUs: 1.2		  

 



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Quality Path to Best Practices in Fleet Services

Learning Objectives:

Purpose:

Participants will be introduced to the NISH fleet Best Practices Manual, a roadmap to solving the many challenges faced by Federal customers. Areas of emphasis include: cost-cutting pressures, escalating budget deficits, alternative fuel mandates, and shortage of well-trained personnel. This course highlights key elements to consider when setting up a premier, competitively priced fleet management or maintenance operation. Participants will gain an in-depth understanding of essential elements of fleet operations. Key facets of fleet management that will be explored: cost analysis and control, vehicle and equipment repair and preventive maintenance, parts management, motor pool and shuttle service management, and marshalling and fuel management. Additional information on fleet management services and this course is available on the NISH fleet Web site at www.nishfleet.com.

Audience:

This course is a must for transportation and contracting personnel who are responsible for making the decision whether to outsource fleet services; fleet professionals who are seeking a broader understanding for streamlining fleet operations; and NPAs considering the fleet management line of business. Participants will be given tools to gauge any size of fleet operation against industry standards, which will be highlighted from the NISH "Best Practices Model."

Format:

This two-day course combines classroom instruction (first day) and a site visit to a Department of Defense fleet maintenance facility (second day). Participants will have the opportunity to observe a typical day's fleet operations at Fort Lewis, WA, or Tinker Air Force Base, OK. A project manager and a parts specialist, as well as technicians and service advisors, will be available to answer participants' questions.

Instructors:

Susan Retter, Senior Program Manager for Fleet Management Services, oversees the national fleet initiative. She has more than 25 years' experience with a diverse background in the for-profit and nonprofit sectors. Before joining NISH, Retter served as a Regional Vice President for a school bus contracting company.

John Bradford is a Program Manager on the national fleet management services team. He has more than 30 years' experience in the automotive and heavy duty truck fleet industry. He has worked closely with major fleet operators.

Nick Kostelecky is a Program Manager on the national fleet management services team. He has more than 30 years of logistics management experience in the U. S. Army. He managed operations from small maintenance facilities to supervising all levels of logistics operations for fleets.



Schedule:
JUL 21, 22 Tacoma, WA
NOV 3, 4 Oklahoma City, OK
Enrollment: 35
CEUs: 1.2		  

 



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Secure Mail/Digital Document Services

Learning Objectives:

Purpose:

Since 1973, mail and related document and supply-chain services have been added to the AbilityOne Procurement List and expanded without a strategic plan to ensure that our network stays ahead of industry trends. Since 2005, NISH has invested significant resources to develop a Line of Business (LOB) that responds to customer needs and provides cutting-edge, scalable options for mail center upgrades, new business, and exciting jobs for people with disabilities. Network contractors are endeavoring to keep up with market demands, technology, and best practices in commercial and Government sectors, and NISH/AbilityOne provides the means and resources to meet universally accepted standards set by the U.S. Department of Homeland Security (DHS), in order to compete in the market place.

Audience:

This course is for NPA executives/managers and NISH/NIB representatives, to clarify key elements of the new LOB and develop plans for going forward together. The focus is on NPAs that were briefed/trained through earlier sessions and are pursuing this objective as a new or expansion initiative for their organizations and their respective NISH/NIB representatives.

Format:

This two-day offering addresses the key areas described above for NPA decision makers and NISH/ NIB representatives, supporting the development of individual and team business development plans

.

Instructors:

Christy Harrison and Suzette Gross lead the NISH Secure Mail/Document Services Strategic LOB. The program is supported by Dr. Ken Lynn, who has held senior positions in Government , business, and nonprofit networks. His postal background includes managing national distribution operations and as Postal Inspector. He holds three Master's degrees and a Ph.D. in Marketing, is a nationally known expert on Digital Document Services, and serves as a key advisor to NISH regarding Mail and Digital Services.

Marc Lane has worked in the security management field more than 25 years, focusing for the past 12 years on the particular challenges of implementing mail safety and security. He has written DHS guidelines for Physical Plant Security and Secure Mail Center Operations.

James Wray of ZION Networks is the Designer of Technology and Communications Infrastructure for the AbilityOne Business Solutions Network. He has extensive experience in cutting-edge technology.

Jeffrey Libby is President of RWA Technologies and a well-known industry expert regarding computer-based mail systems; he has supported AbilityOne services since 2003 and has worked on new system design with NISH since 2005.



Schedule:
JAN 8, 9 Atlanta, GA
JUN 17, 18 Vienna, VA
AUG 19, 20 Las Vegas, NV
DEC 9, 10 Minneapolis, MN
Enrollment: 35
CEUs: 1.6		  
   
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